- FAQ OURWORLD
Everyone, including Tourists and our younger players, can chat in ourWorld. Just type what you want to say in the chat field (lower-right of the screen) and everyone in the room will see your message. If you use a word (or spelling) that isn't accepted by the ourWorld chat filter, the system will do its best to come up with a similar word.
Players who have saved their character and verified their Email also have access to Whisper Chat. Whisper chat allows you to send private messages to other players, including friends who are not in the same ourWorld room as you.
To use Whisper Chat, click on a player's avatar or Friends bar image and click "Whisper". You will see their name appear in the chat field and the message you type will go directly to that player, and nobody else.
To verify your Email, go to your Account page. Enter a valid Email into the top field and click "submit". A message will be sent to that address. Click the link in the message to verify the Email and activate your Whisper Chat.
Younger players (under 13) are limited to a more restrictive "White List" Chat.
To get started in ourWorld, click the big PLAY button! When you're ready, click SAVE. You'll create your ourWorld account by filling out a short registration form.
When you return to ourWorld, log in with the Email and Password you provided when you created your account. You'll find your character just as you left it, with all your progressed automatically saved from that point on.
The basic ourWorld game is free to play. In addition to the free game experience, ourWorld sells both Gems and Resident Membership options which may be purchased in an assortment of different payment methods. Players can click the Gems tab at the top of the ourWorld screen to see all the different ourWorld premium offers.
You may become an ourWorld Resident instantly by clicking "Upgrade My Membership" at the top your ourWorld screen and paying online though our secure payment options:
For online payments, we currently accept Visa, MasterCard, and PayPal (PayPal cannot do automatic billing, and is only available for twelve month subscriptions.) Additional electronic payment options are being planned for the future.
Monthly subscriptions are set up with automatic billing, deducting the membership fee automatically each month.
You account will be upgraded immediately upon receipt of payment.
Residents get the following additional benefits over free Tourist memberships:
The bonus item is awarded as part of the first site update of the month and is found in your Condo inventory.
ourWorld Residency Passes gives you the perks of ourWorld Residency and doesn't come with gems. The perks include:
There is a 1 month Residency Pass , which gives you residency for 1 month. There is a 3 month Residency Pass, which gives you residency for 3 months! You can purchase the ourWorld Residency Passes in the Enchantment store.
When you want to move you avatar, just point and click and your avatar will move to the spot you clicked. If you want to enter a building, just click on the door and your avatar will move through the door. Some locations don't have doors, but you can still leave by clicking on the Exit sign or using the 'GO' menu in the upper left of the screen.
You can change how your avatar looks a number of ways:
Can't find the answer to your question?
-Once logged in ourWorld, select Account then Help in the Upper right.
-Type your question in the "Ask a Question" box and then click Send button. A live volunteer will answer your question.
Problems with a payment transaction?
If you haven’t received your credits within 24 hours you can send an email to email@example.com with the following information:
Once we have received the payment details we will sort out your transaction as soon as possible!